FREQUENTLY ASKED QUESTIONS

Returns- If you’re not satisfied with your purchase, please return your item within 14 days from the date of delivery. To be eligible for a return, your item must be unused and in its original condition. Items may be determined “un-returnable” if worn, tags have been removed, or have sustained damage by the customer.Some Exclusions Apply, E.g. : Giveaways Refunds- Once a return is received and inspected, we will send an email to notify you that we have received your returned item. If the return conditions are met, we will refund/credit back to the original method of payment. Most orders will be processed within 30 days of return receipt. For gift returns, store credit will be provided. Please note we do not refund shipping costs. Some Exclusions Apply, E.g. : Giveaways Sale items- In most cases “Sale Items” are final sale. Store credit may be issued under certain circumstances. Please mail your returns to: bola.la 722 S Fetterly Ave Los Angeles CA 90022 You will be responsible for paying for your own shipping costs for returning your item.

This Privacy Policy explains how bola.la collects, uses, shares, and safeguards personal information when you visit or interact with our website, which is built and hosted using Wix.com. By using the site, you agree to the collection and use of your information as described in this policy. When you use our site, we may collect personal information that you voluntarily provide, such as your name, email address, shipping and billing information, phone number, and payment details. This may occur when you create an account, make a purchase, subscribe to our newsletter, or contact customer support. In addition to the information you provide, we may automatically collect certain data through cookies and similar technologies used by Wix and integrated third-party services. This may include your IP address, browser type, device information, location data, and browsing behavior while using the site. We use this information to process and fulfill orders, communicate with you about your account or purchases, provide customer service, send updates or promotional content if you have opted in, and improve the functionality and performance of our website. The data we collect helps us operate efficiently and maintain a secure and personalized shopping experience. bola.la does not sell personal information to third parties. However, we may share information with trusted service providers who help us operate our business. These may include website hosting partners, payment processors, email marketing services, and logistics providers. These third parties are authorized to access personal information solely to perform these tasks on our behalf and are contractually obligated to keep your data secure. In cases where we are required by law, we may also disclose personal information to legal authorities or regulatory bodies. Our website is hosted by Wix.com, which provides us with an online platform to sell our products and manage customer interactions. Wix stores data on secure servers located in the United States, Europe, or Israel depending on your location. Wix uses industry-standard security protocols and encryption measures to protect the integrity of personal data. Cookies and similar technologies are used to provide core website functionality, such as enabling the shopping cart, tracking visitor behavior, and analyzing site performance. Cookies also help us remember your preferences and optimize your experience. You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect how certain features of the site function. We retain personal data for as long as necessary to provide our services, comply with our legal obligations, resolve disputes, and enforce our agreements. If you wish to access, correct, or delete your personal data, you may contact us at any time. If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA). These include the right to know what personal information we collect and how it is used, the right to request a copy of your personal information, the right to request deletion of your information, and the right to opt out of any sale of personal data. While bola.la does not sell your information in the conventional sense, we honor all CCPA data rights requests. To submit such a request, you may contact us using the information provided at the end of this policy and include “Privacy Request” in the subject line of your message. Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage users to read the privacy statements of any other websites they visit from links on our site, as this Privacy Policy applies only to bola.la. We take reasonable administrative, technical, and physical safeguards to protect your personal data against loss, theft, misuse, and unauthorized access or disclosure. All transactions are processed through secure, PCI-compliant payment gateways, and we do not store your full payment details on our servers. Our services are not directed to children under the age of 13. We do not knowingly collect personal data from anyone under 13 years of age. If you believe that a child has submitted personal information to us without parental consent, please contact us and we will take appropriate action to remove the information. If you have questions, concerns, or would like to exercise your rights related to your personal data, you may contact us by email at bolainittowinit@gmail.com.

These terms and conditions govern your access to and use of the website operated by bola.la and any products or services offered through the website. By using or accessing this site, you agree to be legally bound by these terms. If you do not agree with any part of these terms, you must not use the site. This site is intended for individuals who are at least 18 years old or the legal age of majority in their jurisdiction. By using the site, you confirm that you meet this requirement and are legally capable of entering into a binding agreement. If you are accessing the site on behalf of an organization or entity, you confirm that you are authorized to accept these terms on its behalf. We reserve the right to modify or update these terms at any time without prior notice. Any changes become effective upon being posted to the site. Your continued use of the site following any such updates constitutes your acceptance of the revised terms. It is your responsibility to review the terms periodically. If you create an account on the site, you agree to provide accurate, current, and complete information. You are solely responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. We reserve the right to suspend or terminate your account at our discretion if we suspect any unauthorized use or breach of these terms. All product listings on the site are subject to availability. We may cancel, refuse, or limit any order at our sole discretion, including orders that appear to be fraudulent or in violation of applicable law. Prices are listed in U.S. Dollars and may be subject to taxes and shipping fees as indicated during the checkout process. By placing an order, you authorize us to charge the payment method provided for the full amount, including applicable taxes and fees. Shipping options, fees, and estimated delivery times are presented at checkout. Delivery estimates are not guaranteed and may be affected by third-party carriers, customs processes, or other external factors. Risk of loss and title for products pass to the customer upon delivery to the carrier. Customers outside the United States are responsible for any import duties, taxes, or customs clearance fees required by their local jurisdiction. Returns must be initiated within 14 days of receiving your order, and products must be returned in unused condition, in their original packaging, and accompanied by proof of purchase. Some products, including final sale and custom items, may not be eligible for return. Refunds will be issued to the original payment method upon approval after inspection of returned goods. We reserve the right to deny any return that does not comply with our stated policy. All content available on the site, including text, images, designs, logos, videos, and code, is the property of bola.la or its content suppliers and is protected by applicable intellectual property laws. No content from the site may be copied, reproduced, distributed, transmitted, displayed, or otherwise used without prior written permission, except for personal, non-commercial use. You agree not to use the site for any unlawful or prohibited purpose. Prohibited activities include but are not limited to attempting unauthorized access to systems, interfering with the operation of the site, distributing malicious software, or engaging in automated data collection. We reserve the right to restrict or terminate access to the site for users who violate these terms or applicable laws. To the fullest extent permitted by California law, bola.la disclaims all warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the site will be secure, uninterrupted, or error-free. In no event shall bola.la be liable for any indirect, incidental, consequential, or punitive damages arising from your use of the site or the purchase or use of any product, even if we have been advised of the possibility of such damages. You agree to indemnify and hold harmless bola.la and its affiliates, officers, employees, and agents from any claims, losses, liabilities, or expenses arising out of your use of the site, your breach of these terms, or your violation of any third-party rights. These terms are governed by and will be interpreted in accordance with the laws of the State of California, without regard to its conflict of law principles. Any disputes arising under or in connection with these terms shall be resolved exclusively in the state or federal courts located in Los Angeles County, California, and you consent to the personal jurisdiction of such courts. If any provision of these terms is determined to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions will remain in full force and effect. These terms constitute the entire agreement between you and bola.la regarding your use of the site and supersede any prior understandings or agreements, whether oral or written. If you have any questions regarding these terms, you may contact us at the following: bola.la Email: bolainittowinit@gmail.com Phone: (213) 476-4506

Domestic Shipping- Most orders will ship within 48 hours of being placed. However, some orders may take longer to process. Please note that we do not ship on Saturdays, Sundays or US holidays. Orders placed together may be split across multiple shipments and may not ship on the same day. Occasionally, items may be out-of-stock or backordered. We will alert you in the event of an out-of-stock item or backorder. You will also be provided an approximate date of shipment. Standard shipping and handling charges are based on the pre-tax value of US orders. Domestic orders are shipped via USPS. International Shipping, Orders and Fees- For international orders, import fees such as customs, duties and taxes are the responsibility of the customer. Customs policies vary widely from country to country; customers should contact their local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates. International orders are shipped via USPS.